| Welcome to the EuroTech UK Support Faq page. |
| A N S W E R | |||
| Product | Topic | Question | Answer |
| Modems | Connection | I can connect to the web but I can not surf? | Surfing comprises 3 sections: 1)connecting - the fact you have the doublePC icon on the right of your task bar means that you have the correct drivers/telno/username/password!. 2)network - Is TCP/IP installed and working? To test TCP/IP, open a MSDOS prompt and type 'ping 194.129.192.6', this will send a message to 194.129.192.6, if all is well you should get 4 replies. If you get 'request timeout' then either: - you are not logged in to your isp. - tcp/ip is corrupt or faulty 3)name resolution - once you are able to ping correctly, you can then test your DNS. To test DNS, open a MSDOS prompt and type 'ping www.euro-tech.co.uk', if you get 4 replies, then load INTERNET EXPLORER and surf way. If you get 'request timeout' then your DNS setting is incorrect, goto CONTROLPANEL>>NETWORK>>TCPIP>>DNS and change primary DNS to the DNS number given to you by your ISP. The DNS for Freeserve for example is: 194.152.64.35 |